Ticket Down, Cheap Tickets, About Us, Customer Service Number, Contact Us

About Us

Ticket Down is a great source for authentic concert, sports and theater tickets.  We are a sister site of Cheap Concert Tickets and Dazzling Deals Tickets which have been online since 2007 and Tickets Pronto which has been online since 2009.  Ticket Down went online in mid-2013, however, we've been helping our customers find the exact tickets they need for almost 10 years at our other popular ticket sites.  We provide our customers with a safe and simple way to purchase tickets to events around the world.  Tickets from our site can be ordered practically right up to show time by downloading and printing through the "Instant" ticket feature. 

If you hear about an upcoming concert, theater or sports event on the radio or TV, Ticket Down will more than likely have discounted tickets listed for this event. 

We feel that safety on the internet is of utmost importance so we are constantly upgrading our site and we have hacker proof software in place.  Ticket Down also wants your ticket buying experience to be pleasant so we are continually improving our site's functionality and user friendliness.  We have low overheads which allow us to keep our ticket prices at the lowest secondary ticket prices found online.  

All sales are final. There are no refunds, exchanges or cancellations. If the event is postponed, tickets will be honored for the rescheduled date.

We have a 100% Guarantee in place to protect our customers (see details below):

  • Your order is accepted by, but not delivered by the seller
  • You order is accepted by, but shipped too late by the seller for the tickets to arrive in time for the event
  • You were denied entry because of the tickets or invalid tickets were provided by the seller (verifiable proof must be provided by the venue in written format - written or stamped voids do not constitute verifiable proof)
  • Your event is cancelled and is not rescheduled. 

Our Customer Service Department is open daily from 7:00 a.m. to 1:00 a.m. Eastern Standard Time.  The phone number for our Customer Service Department is:  1-877-870-3653.  Our talented team is in-house and they have received thorough training regarding assisting our customers questions and needs.  We also carefully screen the sellers and ticket brokers that list the tickets for sale on our website to make sure that they are reputable.  

If an event is cancelled due to an artist becoming ill or another reason, often the artist will reschedule a new date.  If the event is not rescheduled you will receive a full refund of your purchase price.  

Ticket Down has cheap concert tickets, sports tickets and theatre tickets.

Completing your order online is very easy. If you feel you need more assistance, please call our Secure Ticket Order service toll free at 1-877-870-3653

Tickets Are 100% Authentic
  • Tickets Will Arrive On Time
  • Tickets Will Be The One You Ordered Or Better
  • Refund if Event Cancelled
  • Transaction Guaranteed Secure
  • eTickets (if chosen) Are Usually Available For Download Within One Business Day
  • Instant eTickets (if chosen) Are Usually Available Within Minutes After Your Purchase
  • TicketDown.com Maintains A Secure 256-Bit SSL Connection For All Online Transactions